• Introduction
• Evolution of Cloud Computing
• Comparison with other computing technologies
• Characteristics of Cloud computing
• Advantages and Disadvantages
• Classification of Cloud Services
• PAAS(Platform As A Service)
• SAAS(Software As A Service)
• IAAS(Infrastructure As A Service)

• CRM functionalities, Products of SF, Login to SF page
• Sales Architecture, Accounts, Contacts, Lead, Cases

• Create Custom Profiles and Users
• Custom Objects & Custom Fields & Custom Tabs
• Customizing Relationships, Formula fields and Rollup summary fields
• Define Dependent Picklists
• Customize page Layouts , Records Types
• Customize Standards related lists
• Learn About Record Types & Business Processes
• Use Field Level Security

• Set Organization-Wide Defaults
• Role Hierarchy, Public Groups, Queues, Permission Sets
• Sharing Rules

• Define Workflow
• Set up workflow rules
• Setup workflow tasks & Email Alerts & Field Updates
• Time dependant workflows

• Plan Approaches using workflow
• Use the approval wizard – standard vs. jump start
• Create workflow approvals

• Data Types(Primitive Data Types, sObject Types)
• Writing Anonymous Blocks with Apex Datatypes
• Use DML Statements
• Sample Programs using the above concepts

• sObject Relationships
• SOQL, SOSL, Apex Sharing
• Sample programs using the above conceptsSharing Rules

• Types of Collections
• Creating an Apex Class
• Calling a Class Method
• Alternative Apex Class Creation

• Trigger Events, Trigger Syntax, Trigger Context Variables
• Context Variable Considerations, Bulk Triggers
• Sample Programs using above concepts(using maps and sets in the Bulk Triggers)
• Order of Execution
• Governor Limits

• Development overview (Understanding Testing in Apex)
• Annotations
• Testing Examples
• Sample programs using the above concept

• By using Changes Sets
• By using Force.com IDE tool
• By using Force.com Migration tool kit

• Web to cases
• Web to Leads
• Case Assignment rules